Fam Living

LANDLORDS AND TENANTS – AVOID FAM LIVING AT ALL COSTS! If you value transparency, professionalism, and basic customer service, stay far away from this agency. As many reviews have already highlighted, Fam Living has a pattern of deceitful and unprofessional dealings. “Customer service” is non-existent, and their manager, FAISAL, is particularly unfit for any leadership position—rude, condescending, and no regard for ethical business practices. He is incapable of keeping his word and even used “praying” as an excuse to leave us waiting in a room for over an hour during our work hours (but interestingly was able to pick up his phone to take his agent’s call while praying). If you attempt to escalate any issues to Faisal, don’t bother. His ego appears to be so fragile that instead of resolving a valid complaint, he outright dropped our deal when questioned about hidden / deceitful costs. This deal had been agreed by both landlord and tenant so it shows that the only thing above profit for Faisal is his small ego. I believe we dodged a bullet after seeing his embarrassing behaviour and I am glad God (who sees all) steered us away from a year of dealing with someone like him. A List of Fam Living’s Unethical Practices: 1. Unattended Viewings & Unauthorised Code Sharing No agent attended our scheduled viewing. Instead, we were given a generic access code to view the apartment ourselves. That same code granted access to multiple apartments owned by the landlord, meaning anyone with the code could enter unauthorised. We later discovered this was done without the landlord’s consent. 2. Hidden Fees & Unexplained Charges At multiple stages, fees were arbitrarily added with no explanation. This is an issue reported by tenants on other reviews. We initially agreed to a hefty agency fee (despite the fact that no agent ever assisted us), but when the contract was drafted, the fee had been increased by AED 1,000 without any justification. When questioned, even the agent handling our case admitted she had no idea what the extra charge was for. We were also charged exorbitant amounts of fees for items such as Ejari, DEWA and agency fees which only after researching and speaking to our real estate friends, we realised were much higher than industry standard. When raised, Fam Living insisted the 3 prices were all errors on the contract and they would be amended. We question this explanation of “honest mistake” especially given previous tenants’ complaints about hidden costs. They also tried to get us to agree to accept faulty items in an apartment. TENANTS - READ THE CONTRACT CLEARLY!! 3. Gaslighting & Manipulative Practices Fam Living frequently ignored our messages, ghosting us for days, despite knowing we were in a rush to move in. After multiple written and verbal agreements on the rental price, Fam Living suddenly increased the rent at the last minute. When we asked why, they claimed their “AI system” detected increased demand because we had clicked on the property link multiple times and contacted multiple agents. This was interesting as there was never an online property listing for this apartment in the first place! When raised, the agents appeared flustered / had no response. Eventually, the price was dropped back to what was initially agreed but it shows Fam Living will take advantage of tenants at every chance possible. 4. Failure to Return Security Deposits Many tenants have reported that Fam Living either delays or outright refuses to return security deposits, using vague excuses or blaming landlords. This is a known issue with them and tenants should be prepared for a fight when trying to get their rightful money back. CONCLUSION: AVOID THEM! If you are a landlord, be warned: their reckless handling of property access codes and hidden fees could put you at legal risk. If you are a tenant, avoid Fam and find an agency that values integrity and your experience because as you can see, this company

Very pad company I do not recommend anyone to give them a property for holiday home

Very bad experience. The company cancelled my reservation without contacting me, claiming that Talley couldn’t charge my credit card. They also claimed they tried to contact me. Both are lies. Only while I was on the phone with them, making the complaint, they quickly sent me WhatsApp text to produce the evidence that they tried to contact me. Thai was 10h after cancellation of my reservation. I do not recommend this company. Seems corrupted.